Customer Stories

"Thank you for your excellent service to the City of Hialeah Fire Department for the expedited inspection, cleaning and repairs of the bunker gear that was sent to you full of tar. That gear looked like it had to be thrown away and would no longer be suitable for service. I thank you for the total care that your company showed in bringing our bunker gear back to the original specs. It looks brand new. Great job! "

"Over the past three years, I have had the opportunity to work with LION TotalCare (LTC) for our bunker gear cleaning and maintenance. LTC takes care of cleaning and maintenance for over 8,000 sets of bunker gear annually. The service has been outstanding, even when we have special cleanings or rush jobs. LTC has been professional, and responsive, and the work has always been top-notch. LTC has been a pleasure to work with. We look forward to our continued partnership. "

"LION TotalCare is a committed partner in the maintenance of our department’s PPE.  They consistently listen to our needs and work closely with us to provide excellent advanced cleaning, inspections, and repairs within a scheduled timeframe.  The added option of RedZone CO2 cleaning has provided our department with even more cleaning methods that target PAHs and VOCs in contaminated gear.  It is reassuring to know that our firefighters are wearing clean, well-maintained gear that utilize today’s advanced cleaning technologies. "

"We implemented annual fire extinguisher training for each monthly New Hire orientation cycle early 2022 and have consistently conducted this each month since. The fire extinguisher training kit has worked well and has been through several hundred hands at this point. I am a firm believer that hands-on training makes a difference."

"I am writing to express our sincere gratitude for the exceptional service you have provided in cleaning and maintaining our gear. Your dedicated efforts have played a crucial role in supporting our health and wellness anti-cancer initiatives and ensuring that our members can continue their work with the utmost confidence in the cleanliness and safety of their equipment. Your professionalism and attention to detail have not gone unnoticed, and we deeply appreciate the quality of your work..."